Vendor Code of Conduct

The Palm Beach Gardens Recreation Department is committed to providing a positive and structured environment for vendors and their staff, shoppers of its programs, activities, and facilities. Responsible behavior by all vendors is essential to achieving this objective. Vendors, and those associated with a vendor, must understand, and appreciate the behavioral expectations for participation in The Gardens GreenMarket and for use of City facilities. 

  • Vendors, and those associated with a vendor, are expected to maintain a professional and courteous attitude towards other vendors, City of Palm Beach Gardens staff, and emergency personnel.
  • Vendors are encouraged to bring concerns about The Gardens GreenMarket to the management staff working the Market, not to patrons or other vendors. 
  • Vendors shall not use any language or action to insult or harass another vendor, shopper or City staff. 
  • Vendors may not hawk, bark, or shout in a loud or aggressive manner to customers in an attempt to sell vendor’s wares. 
  • Vendors are not allowed to stand in the aisles while providing samples to patrons. All vendor activity must be conducted within their allotted booth space(s).
  • Vendors shall take the proper safety and health precautions to protect patrons, the City, the public and property of other vendors.
  • Vendors shall be responsible for all damages to persons or property that occur as a result of vendor’s negligence or misconduct. This includes any property owned by or provided by the City of Palm Beach Gardens.
  • Vendors agree to have a current credit card on file for automatic billing. Any vendors with unpaid fees will not be allowed to set up until their balance is cleared. 
  • Vendors agree to park in vendor parking or assigned handicapped spaces.
  • Vendors must not publicly disparage other vendors or their products. This behavior may be grounds for immediate suspension from The Gardens GreenMarket. 
  • Vendors agree to keep their booth space(s) attractive and clean during hours of operation. Vendors must clean up their spaces, remove trash and take boxes with them after the Market closes. 
  • Vendors agree to read the entire Vendor and Operations Manual when accepted into the market.
  • Vendors must follow all market policies and procedures in order to continue their participation in the Market.
  • Illegal, unethical and/or abusive behavior will be grounds for immediate removal.

Should a vendor breach any rule listed above or rules outlined in the Operations Manual, the following process will be set in motion:

  1. Discussion – The management team will bring any issues in question to the attention of the vendor. 
  2. Formal Action – The management team will address the issue with the vendor, in writing, with the expectations and time frame for a resolution. 
  3. Suspension and/or Removal – If a resolution does not occur, the vendor will be notified that they are being suspended and/or removed from The Gardens GreenMarket without a refund. The final decision will be made by the management team.  

Based upon the magnitude of the infraction, any step in the process might be applied.

recreation Department BEHAVIOR POLICY

The Gardens GreenMarket is operated by the City of Palm Beach Gardens Recreation Department. The Recreation Department is committed to providing a safe, positive, and structed environment for participants and patrons of its programs, activities, and facilities. Responsible behavior by everyone is essential to achieving this objective. Participants, patrons, and parents/guardians must understand and appreciate the behavioral expectations for participation in City programs and activities and for use of City facilities.

Code of Conduct

All people, including staff, must be treated with respect and dignity.  There is a "no tolerance" policy for conduct that is unsafe, intimidating, harassing, or derogatory.

As a participant or patron in a Palm Beach Gardens Recreation Department program, activity, or facility, I agree to conduct myself in a manner that:

  • is respectful of myself, other participants/patrons, and staff.
  • is consistent with the instructions or directions given by staff.
  • affords myself and others the ability to participate in programs and activities with dignity and courtesy.

Prohibited Conduct/Behavior

The following conduct/behavior is prohibited:

  • Conduct that negatively impacts other participants' ability to be monitored or engaged in the program in which they are enrolled.
  • Endangering the health and safety of yourself, other participants, and/or staff.
  • Bullying, tormenting, or harassing (verbally or through electronic means) other participants or staff.
  • Intimidation, fighting, and/or physical violence.
  • Lewd, obscene, and/or indecent conduct or expression.
  • Destruction of, or damage to, City facilities.
  • Violating rules, policies, regulations, ordinances, or laws, or refusing to follow staff instructions.

The foregoing list is not all inclusive; staff solely have the discretion to determine if corrective action is appropriate and subject to consequences.

Responses to Prohibited Conduct/Behavior

Violation of the Code of Conduct or engaging in prohibited conduct/behaviors may subject the violator to the following corrective responses.  The appropriate response will be determined by City staff, at staff's sole discretion, on a case-by-case basis.  The listed responses are not progressive and are not exclusive.

  • Verbal communication with written documentation for minor violations.
  • Formal communication from supervisory staff to parent/guardian or individual participant/patron for repeated minor violations or more serious violations.
  • Suspension from the program or facility for a determined amount of time for significant violations.
  • Police involvement and the issuance of a trespass citation.